Support

Last updated: September 8, 2026

Need help with AI Group Call? We're happy to help with account questions, billing, bug reports, and anything else about the app.

What is AI Group Call?

AI Group Call is a mobile app from Neu Software LLC that turns one goal into a live conversation with six AI participants. Talk or type in Chat; paid plans also include screenshot and photo sharing. New accounts include three free minutes of call time in total with no card required. See the app screens and features.

How do I type or share an image?

Tap Chat during a call to type a message to the same group. Voice and text are included in the free trial. With any paid plan, tap the attachment button to add up to three screenshots or photos per message. The group can see and discuss the images you send, and they remain in the saved conversation.

Opening Chat does not pause your call time. Tap Pause to stop the call and the clock while you think or draft a message, then resume to send.

How does the free trial work?

New accounts get three minutes total, shared across calls, with no daily reset. No card is required, and the trial does not automatically start a paid subscription. After using the trial, choose a monthly plan to keep calling. Existing accounts with a daily free allowance retain it.

Where are my conversations and summaries?

Open History to find your conversations and shared images. Open a conversation to get a summary with key points and action items, or use Join again to return to the same cast when you have available minutes.

How do I contact support?

Email us at support@aigroupcall.app and we'll get back to you as soon as we can, usually within a few business days. Emailing from the address on your account helps us find you faster. Include what you were doing when the problem happened, and your device model if the issue is a bug — that usually saves a round-trip.

How do I cancel or manage my subscription?

Subscriptions are managed and cancelled in your Google Play or Apple App Store account settings, not inside the app. Cancelling stops future renewals; available minutes remain usable until the end of the current billing period, when unused minutes expire. If you believe you were charged incorrectly, email us with the order number from your Play or App Store receipt and we'll look into it.

How do I delete my account?

The fastest way is in the app: go to Settings, tap Delete account, and confirm — your account, call history, and transcripts are deleted immediately. If you can't sign in, email us instead and we'll process the request within 30 days. The delete-account page walks through both routes step by step. Deletion is permanent and cannot be undone.

How do I report a harmful AI response?

If an AI response seems harmful, wrong, or inappropriate, open that call's transcript in your history and use the in-app Report feature. We store the report and the related conversation for review. You can also email us if you'd rather describe the issue directly.

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